Monthly Archives: January 2021

Turning Fears Into Love: Customer Service that Redefines the Auto Repair

Turning Fears Into Love: Customer Service that Redefines the Auto Repair

We see it often when we give customers bad news about their car. Sometimes it starts with a flinch and then gradually becomes a look of disappointment on their faces. It’s a crushing moment to know you’re about to lose some money to the upkeep and repair of your car. No one relishes spending money meant to enrich your family’s life on car repairs. Even genuine love of your car still makes it difficult to surrender to the inevitable: you need help with your vehicle, and you’ll have to sacrifice some of the money you’ve saved and budgeted. We work very hard to put you at ease in our shop because we want you to know that we are your allies, and not predators waiting to collect on you. When we do inspections, we give you an idea of all the needs your car has and the timeline they are most likely to need service in to allow you to adjust your budget safely and spend as you can afford to manage. Advanced planning and working within your budget is the cornerstone ... read more

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Auto Repair
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