About Us > Customer Pledge

Our Pledge To You…

Since 1993, American Five Star Auto Repair & Transmission has been building loyal, trusting relationships with drivers throughout Tempe, Scottsdale and Mesa, AZ. In fact, we have many customers who been with us since the very beginning. When you need auto repair or service, bring your vehicle to American Five Star Auto Repair & Transmission and join our many satisfied customers who continually choose our top-notch mechanics time and time again.

We promise to be upfront and transparent with you about the condition of your car and to use top-of-the-line auto parts, tools, technology and equipment. Here is our steadfast customer pledge.

We pledge to always:

  • Provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance according to accepted industry standards.
  • Offer a written estimate, including the reason for the repair, and no work will be performed without your prior authorization.
  • Employ personnel trained in accordance with MAP Standards of Service who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards.
  • Include a written limited warranty at no extra cost.
  • Ensure that customer disputes are addressed in a timely, professional and courteous manner.

Call American Five Star Auto Repair & Transmission today at 480-966-8181 or schedule an appointment to learn more about our customer pledge. We’re located at 2070 East Apache Blvd., Suite #101 in Tempe, AZ, near Arizona State University and just a mile or two from Scottsdale and Mesa. At American Five Star Auto Repair & Transmission, our expert auto mechanics look forward to taking care of you, your vehicle and all your auto repair needs.